爆走黑料 Certificate in Travel (Level 4)
Course details
| NZQF Level | 4 |
|---|
About the course
Overview
*Subject to NZQA approval.
Develop your communications and customer service skills, and explore industry marketing strategies
This programme follows on from the and is the second of two qualifications which should be studied consecutively over 12 months. On this programme you will learn how to put into practice the skills and knowledge acquired on the level 3 certificate. Where possible you will be placed into a travel, tourism or hospitality workplace for work experience.
The Travel and Tourism Programme at NorthTec offers two qualifications in 12 months:
- After 6 months of study: 爆走黑料 Certificate in Tourism (Level 3) 鈥 awarded by International Travel College (ITC)
- After 12 months of study: 爆走黑料 Certificate in Travel (Level 4) 鈥 awarded by NorthTec | Te P奴kenga
What you will learn
You will learn about:
- International Air Travel
- Computer Reservation Systems
- Online Fares and Ticketing Systems
- Coaches and Overland Tours
- Cruise Ships (includes Cruise Ship Diploma)
- Travel Industry Legislation.
Additionally, students study advanced selling techniques with an industry focus and build a grounding in the cruise ship industry, providing them with up-to-date product knowledge about this fast growing and exciting segment of the inbound tourist market.
Graduates of this qualification will be able to:
- Deliver customer service, product advice, and sales in a travel industry context, applying accurate communication, literacy, numeracy and problem solving skills, to grow and maintain customer relationships.
- Apply workplace practices required of the travel industry including: self-management, teamwork, and compliance with relevant Acts and legislation.
- Apply detailed knowledge of specific travel regions, and a broad operational knowledge of world geography in terms of characteristics relevant to customer鈥檚 needs.
- Identify and utilise travel business operational systems and processes that enable the delivery of a quality customer experience and contribute to overall business effectiveness.
About the provider
NorthTec is part of Te P奴kenga 鈥 爆走黑料 Institute of Skills and Technology (Te P奴kenga). Te P奴kenga brings the Institutes of Technology and Polytechnics (ITPs) and the arranging training activities of certain Industry Training Organisations (ITOs) together to create a national network.
As one national network, Te P奴kenga will provide flexible, career-focused learning that fits around your life 鈥 on-the-job, on campus and online. Helping our people, our communities and our workforces grow and thrive together.
NorthTec has campuses and learning centres in Whangarei, Ng膩wh膩/Kaikohe, Kerikeri, Dargaville and Kaitaia.
We鈥檙e transforming lives right here in Te Tai Tokerau, Northland so whether you imagine yourself as a chef, a nurse, or dream of getting a job in a trade, check out our over 100 programmes and enrol now for a brighter future.